Return / Refund / Exchange policy

PROTOCOL 404: RETURNS & EXCHANGE

This document outlines The Codex's strict protocol for returns, refunds, and exchanges. By completing a transaction, you agree to these terms, which are engineered for our high-end, limited-run fulfillment model.

I. ELIGIBILITY FOR RETURN (The 7-Day Window)

You have 7 calendar days from the date of delivery (as per tracking information) to initiate a return or exchange request. To be eligible, items must satisfy all of the following conditions:

  • Unused and Unworn: The item must be in the same, pristine condition that you received it.
  • In Original Packaging: Including all original tags, internal polybags, protective sleeves, and accessories.
  • Proof of Purchase: A valid Order Number or receipt is required.

Protocol Exceptions (Non-Returnable Items):

  • Items marked as "Final Sale" or "Clearance."
  • Any Premium Collectible, model kit, or sealed goods that have been opened, assembled, or removed from their internal protective packaging (blister packs/factory seals).
  • Gift cards or digital codes.

II. THE RETURN PROCESS

Step 1: Request Authorization Initiate the process by emailing support@thecodex.shop with:

  • Subject Line: RETURN REQUEST: [Your Order Number]
  • Body: Clearly state the reason for return (e.g., Size Exchange, Defective Item, Unwanted).
  • Attachments: Please attach product images or videos clearly showing the issues.

Step 2: Confirmation & RA Number If approved, we will issue a Return Authorization (RA) number and the address of the specific fulfillment hub (India, GCC, or USA) for your shipment. Items sent without an RA number will be rejected.

Step 3: Return Shipping The customer is responsible for the cost of return shipping. We strongly recommend using a trackable courier service. The Codex is not responsible for items lost or damaged during return transit.

III. REFUNDS AND EXCHANGES

A. Refunds (Prepaid Transactions)

Once the returned item is received and undergoes a Quality Check (QC), we will notify you of the approval or rejection of your refund.

Payment Method

Refund Method

Timeline

Credit/Debit Card

Original Source

5 - 7 Business Days

UPI / Digital Wallets

Original Source

2 - 4 Business Days

International Banking

Original Source

7 - 10 Business Days

Note: Refunds are processed back to the original payment method used during checkout. Depending on your financial institution, it may take additional time for the credit to reflect in your statement.

B. Exchanges (Size Swap)

Due to the limited-run nature of our apparel, we do not hold "exchange stock."

  • We will issue Store Credit (via a digital gift card) once your return is processed.
  • You may then use this credit to purchase the correct size, subject to current inventory availability.

IV. DEFECTIVE OR FULFILLMENT ERRORS

If you receive an item that is defective, damaged, or incorrect due to a verifiable error on our part:

  1. Reporting Window: You must notify us within 48 hours of delivery.
  2. Evidence Required: Attach clear, high-resolution photographic or video evidence of the damage to your email.
  3. Resolution: We will coordinate a free replacement or a 100% refund (including original shipping costs) immediately upon confirmation of the error.

V. CANCELLATIONS

As our systems are automated for immediate fulfillment (Channel Alpha/Beta), orders can only be cancelled within 2 hours of placement. After this window, the production or dispatch sequence has already been initiated.