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INTERCEPTED COMMUNICATIONS
Need to query an order status, report a fault, or collaborate on a new drop? Use the channels below.
1. Order Status Protocol (Fastest Response)
This channel is for immediate action regarding existing orders, fulfillment updates, or shipping discrepancies.
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Query Time: 24 - 48 Hours
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Action: If your query relates to an existing order, please include your Order Number (e.g., #TCDX1234) in the subject line. This allows our system to prioritize your request.
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Email:
support@thecodex.shop(Use this for all fulfillment, shipping, and order amendments).
2. General Inquiries & Collaboration
This channel is for business-level queries, press inquiries, supplier pitches, or technical feedback on the site.
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Query Time: 3 - 5 Business Days
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Action: Provide a brief summary of the inquiry in the subject line.
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Email:
admin@thecodex.shop(For business-level queries only).
Quick Links (Access to Source Data)
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Shipping Info - Find expected delivery times for your region (India / GCC).
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Privacy Policy - Review our directive on data security, collection, and storage (Protocol 99).
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Return, Refund & Exchange Policy - Review the official protocol for returns, refunds, and size exchanges.
- FAQ - Check here first for common questions about COD verification and delivery.